Terms & ConditionsPrivacy PolicyWe understand that users of this website may have concerns about their privacy. Lupp Any personal information that we collect is submitted voluntarily by users. All information submitted to us is retained by Lupp Organic Products and will not be disclosed to third parties. We have taken every reasonable step to ensure that your information is secure, accurate and up to date. You have the right to review any information you submitted, and make changes if necessary. Please contact us to arrange this. Lupp Organic Products values your privacy and is committed to safeguarding your personal information. Lupp Organic Products will not sell or share your details to any third party. GSTAll prices listed on the website include GST. We hope this makes it easier for you to calculate the total cost of your goods. We do require receipt of payment prior to shipment of orders. Delivery TimesWe aim to ship your order out within 48 hours of receiving notification of payment. Please be mindful that from November to December, this time may increase due to the volume of orders. We will notify you via email if there are any expected delays. Please note that if you cannot sign for delivery at home we strongly recommend using registered post and sending to your workplace. Due to difficulty in tracing non - registered parcels all products will be sent via registered post. Delivery times for each shipping method are: Registered Post: ( signature required )
Express Post:
Payment Options / Credit CardWe accept either Visa or MasterCard. From 1st July, 2010, the fee free Credit Card minimum purchase excluding freight, is $49.95. We can accept payments via Credit Cards for orders under $49.95, however a $4.00 Service Fee applies. We use a secure server - this means it is safe for you to enter your details via the website. However, if you wish to place an order over the phone please contact us directly via the contact us page on our website. Money OrdersWe are happy to accept money orders from our customers. Once you have been advised of the freight costs, these can be sent to: Lupp Organic Products Minimum Order - Within AustraliaFrom 1st July 2010 a minimum purchase of $49.95, excluding freight, applies for all postal/mail orders within Australia (all prices include GST). For international orders the minimum is AU$49.95 (from 1st July 2010) - please see below for further information regarding costs. How to place an OrderWe offer the following ordering options for your convenience.
International OrdersWe do ship internationally to some countries, however due to the time involved in processing International Orders, a minimum order value of AU$49.95 excluding shipping cost is required. Orders will be shipped via Australia Post. To obtain an approximate freight quotation, you can use the Australia Post Calculator as a guide to freight charges. Out of Stock ItemsWhilst we strive to keep all items in stock at all times, we do occasionally run out of some items. We will not process your order until we have been in contact with you via email and asked what you would like to do. As extra postal costs would be incurred if we made two shipments, we will always contact you via email to ask you how you would like us to proceed. You can delete the item or wait for it to come into stock. We apologise in advance for any inconvenience that this may cause you. Packaging and Handling ChargesPackaging and Handling charges will be charged at $2.20 per parcel. Quality of Our ProductsWe take every care to ensure what we sell is of a high quality. We make every effort to place a full and accurate description and/or graphic on the website, but if you feel there is a problem, please contact us immediately when you receive your order or within 2 working days. Return PolicyAny problems with items you receive must be reported to us within 2 days of receipt. Items must be returned in the original condition in which they were received. If there is any defect in the product on receipt then it may be returned to us for a refund at that time. Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order. CopyrightAll material and content on this site is the exclusive property of Lupp Organic Products (unless otherwise credited) and is protected by Australian and International copyright and other intellectual property laws. The copyrighted material and content within this site may not be reproduced by any individual or entity, in whole or in part in any form whatsoever without the prior express written consent of Lupp Organic Products. Any other use, including the reproduction, modification, downloading, transferring or creation of derivative works, distribution, transmission, republication, or display of the copyrighted material and content on this site is strictly prohibited and will be fully prosecuted to the fullest extent of the law. Postal AddressLupp Organic Products If you wish to have us contact you by email, please allow our address through your Spam Filter: |
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